Refund Policy

At EvoArtPrints, we are committed to providing high-quality, meaningful artwork and an excellent customer experience. However, we understand that there may be instances where a return or refund is necessary. Please review our refund policy below:

1. Refund Eligibility:

  • You may request a return or refund within 90 days of receiving your order.
  • Eligible items must be unused, in their original condition, and preferably in the original packaging.

2. Defective or Damaged Items:

  • If your item arrives with printing issues, damaged frames, or any manufacturing defect, please contact us within 90 days.
  • We will offer a free replacement or a full refund, including any return shipping costs if applicable.
  • Please provide clear photos of the defect to help us process your request efficiently.

3. Customized or Personalized Orders:

  • Due to the nature of personalized products, returns are generally not accepted unless the item is defective or an error was made on our part.
  • We encourage customers to double-check all personalization details before placing an order.

4. Refund Process:

To initiate a return or refund:

  • Contact our customer service team at info@evoartprints.com with your order number and a brief explanation of the issue.
  • Once your request is approved, we’ll provide return instructions (if applicable).
  • Please package the item securely for return.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error or defect on our part.

5. Refund Timeframe:

  • Refunds are typically processed within 3–5 business days after we receive and verify the returned item.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Order Cancellations:

  • Orders can be cancelled within 24 hours of purchase for a full refund.
  • Cancellations requested after 24 hours may be subject to production or restocking fees.

7. Contact Us:

If you have any questions or need assistance, please don’t hesitate to contact our support team at info@evoartprints.com. We're here to help.

This refund policy is subject to change without notice. Please check this page regularly for updates.

Thank you for choosing EvoArtPrints to bring meaningful art into your space.